Results of Stakeholders' Consultation

Stakeholder Engagement Results

Following the five principles of the AA1000 Stakeholder Engagement Standard (SES)—Accountability, Dependency, Influence, Diverse Perspectives, and Tension—Bright Sheland has identified its key stakeholders. Eight major categories were confirmed: Shareholders/Investors, Employees, Customers, Suppliers, Government and Regulatory Authorities, Local Communities, and Media.

Stakeholder communication for 2024 was reported to the Sustainability Committee and the Board of Directors on August 8, 2025.

2024 Communication Status and Report Content by Stakeholder Category:

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Stakeholders	Significance to Bright Sheland	Communication Channels / Frequency	Key Issues of Concern	2024 Performance and Responses
Shareholders & Investors	Play a crucial role in stable operation and supervision; the company is accountable to its shareholders.	• Annual and Financial Reports (Monthly/Annually) • Official Website Information (Occasional) • Shareholders' Meeting (Annually)	Ethical Management Short, Medium, and Long-term Strategies Customer Satisfaction R&D and Innovation Water Resource Management	• In 2024, one Annual General Meeting was held to report on the previous year's operations. Investors participated fully, and results were published on the MOPS and the company website. • Revenue is announced monthly on MOPS, and quarterly financial reports are disclosed after verification by an accounting firm.
Employees	Employees are the company's most important asset. We gradually strengthen and optimize working conditions and environments to ensure security and growth, fostering labor harmony for a win-win outcome.	• Performance Appraisals (Bi-annually) • Labor-Management Meetings (Quarterly) • Departmental Meetings (Monthly) • Education and Training (Occasional) • Employee Welfare Committee (Occasional) • Email Communication (Occasional)	Occupational Health and Safety Ethical Management Operational Performance Customer Satisfaction	• Four labor-management meetings were held in 2024. • Communication regarding employee welfare was conducted via email, and Welfare Committee meetings were held occasionally. • Policies and regulations were announced through common areas, emails, and electronic bulletin boards. • Education and training programs were conducted based on the Ministry of Labor's Talent Quality-management System (TTQS). • Monthly departmental meetings and bi-annual performance appraisals were maintained throughout 2024.
Suppliers	Suppliers are vital partners in sustainable development. Maintaining long-term positive interactions ensures a stable supply of raw materials, components, and services.	• Supplier Evaluations (Annually) • On-site Visits (Occasional) • Contracts (Annually)	Ethical Management Supply Chain Management Short, Medium, and Long-term Strategies	• In 2024, the quality and delivery times of the top 10 suppliers by transaction volume all met standards. • Evaluated 99 active suppliers on quality and delivery; all scored above 85 points. • Maintained monthly contact with key raw material suppliers to obtain the latest trends and pricing. • Regularly shared industry information with suppliers to build mutual trust and solve problems together.
Customers	Customer products are the main source of revenue. Bright Sheland provides comprehensive services to facilitate mutual growth and achieve sustainable business goals.	• Customer Satisfaction Surveys (Annually) • Service Hotline and Email (Occasional) • Customer Visits and Meetings (Occasional)	Ethical Management Privacy and Information Security Customer Satisfaction R&D and Innovation	• Analyzed customer feedback from satisfaction surveys and proposed improvement measures to enhance service quality. • Collected 104 satisfaction questionnaires in 2024, achieving an overall satisfaction score of 9.15.
Government & Authorities	Authorities set the regulations we follow. Bright Sheland is committed to being a sustainable enterprise, actively cooperating with policies and fulfilling corporate social responsibilities.	• Fire and Labor Safety Inspections/Seminars (Regular) • Emails and Meetings (Occasional) • Official Correspondences (Occasional) • Inspections (Occasional)	Environmental and Safety Management Water Resource Management GHG Emissions Talent Recruitment and Retention Employee Management and Health Social Philanthropy Ethical Management Risk Management Short, Medium, and Long-term Strategies	• Conducted bi-annual fire safety training and group drills in 2024. • Performed bi-annual internal labor safety and health inspections and participated in relevant external training. • Invited by the Yunlin County Government and OSHA to serve as a model factory for annual safety and health excellence. • Cooperated with occasional inspections by labor authorities and followed governmental decrees and legal requirements.
Local Community	Communities and NGOs are important sources of diverse opinions. Through continuous communication and cooperation, we enhance our positive social impact.	• Community Meetings (Occasional) • Charitable Donations/Activities (Occasional)	Water Resource Management Talent Recruitment and Retention Ethical Management Risk Management Privacy and Information Security	• Participated in community activities in 2024, including walking events, road runs, and temple fairs. • Donated face masks to social welfare organizations (e.g., Chang-Tai Old School Elderly Care Center, Yunlin Welfare Center for the Disabled, and NCKU Hospital Douliu Branch Long-term Care Facility). • Co-organized blood donation drives with the Yunlin Science Park Industrial Association at Douliu Plant 2. • Participated in university talent recruitment fairs and industry-academia collaborations at National Yunlin University of Science and Technology.
Media	Assists in timely delivery of public and accurate information to the public; serves as one of the important communication channels.	• Press Conferences (Occasional) • Press Releases (Occasional) • Media Interviews (Occasional)	Short, Medium, and Long-term Strategies Operational Performance	• Published 16 press releases in 2024. • Arranged 2 media interview sessions in 2024.